visionCATS Diagnostics

With the visionCATS Diagnostics it is possible to obtain a overview of the software status. The visionCATS Diagnostic is accessed from the menu Options ‣ *visionCATS* Diagnostics

Properties

In Debug Log Files, it is possible to configure and get the log files of the different parts of the software.

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  • If you need support to resolve an issue with the software, you should click on Get debug logs, and send the zip file to CAMAG or your distributor (see The Get debug logs functionality).

  • The default log level WARN is designed to focus on errors or potential problems. Use the other log levels only in coordination with CAMAG or your distributor, in specific troubleshooting scenarios.

In Server Diagnostics, a simple overview is visible:

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Client Diagnostics

The client diagnostics follow the standard layout, see Instrument diagnostics for more information.

Important

The Client Diagnostics should be run on every machine having visionCATS client installed.

If any of the four tests does not pass, the visionCATS client will probably have issues.

Note

If no valid diagnostics exists for the current client, a warning is displayed at start up:

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